If you are not receiving email notifications when customers submit quotes, check the following:
**1. Check Your Notification Email Address**
- Log in to your admin panel
- Go to **Step 1: Settings**
- Verify the **Quote Notification Email** is correct
- Make sure there are no typos
**2. Check Your Spam/Junk Folder**
Quote notification emails may be caught by spam filters, especially if:
- You are not using SMTP
- The sending domain differs from your email domain
- Your email provider has strict spam filtering
**3. Verify SMTP Settings**
If you configured SMTP:
- Check the **SMTP Host** is correct
- Check the **SMTP Port** matches your provider's requirements
- Verify your **SMTP Username** and **Password** are correct
- Ensure **Encryption** is set correctly (TLS or SSL)
- For Gmail, use an App Password, not your regular password
**4. Test with a Fresh Quote**
1. Go to your website
2. Submit a test quote through the widget
3. Check your email inbox and spam folder
4. Check the admin panel to verify the quote was received by the system
**5. Check Your Admin Panel**
Even if emails are not arriving, quotes should still appear in your admin panel:
- Log in to your admin panel
- Navigate to the Quotes section
- If quotes appear here but emails don't arrive, the issue is with email delivery, not the quote system
**Common SMTP Issues:**
| Issue | Solution |
|-------|----------|
| Gmail rejecting login | Create an App Password in Google Account > Security |
| Connection timeout | Check the SMTP port (587 for TLS, 465 for SSL) |
| Authentication failed | Verify username and password are correct |
| Emails going to spam | Configure SPF/DKIM records for your sending domain |
