If the Vehicle Lookup widget is not loading on your website, check the following:
**1. Check Your API Key**
The most common cause is an incorrect or missing API key.
- Open your browser's developer console (press `F12` or right-click > Inspect > Console)
- Look for error messages mentioning "API key" or "Invalid"
- Verify your API key matches the one in your admin panel
- Ensure there are no extra spaces before or after the key
**2. Check the Container Div**
The widget needs a container div with the correct ID:
```html
<div id="vehicle-lookup-container"></div>
```
- Ensure the `id` matches the `containerId` in your JavaScript configuration
- Make sure the div exists in the HTML before the script runs
- The div should not be hidden with `display: none`
**3. Check the Script is Loading**
- Verify the script URL is correct: `https://remappingwebsite.com/lookup/api/integration.js`
- Open the browser console and check for `404` errors on the script
- Ensure your website can reach the API server (not blocked by firewall)
**4. Check the Base CSS**
- Verify the CSS link is in your page `<head>`: `vehicle-lookup-base.css`
- Without the base CSS, the widget may render but look broken
**5. JavaScript Conflicts**
- Other scripts on your page may conflict with the widget
- Check the browser console for JavaScript errors
- Try loading the widget on a blank test page to isolate the issue
**6. Account Status**
- If your account is suspended or terminated, the API key is disabled
- Check yourRemappingWebsite.com client area to verify your service is active
**Still Not Working?**
Open your browser console (`F12`), screenshot any error messages, and contact support with the details.
